Complaints Policy

Users can report content they believe to be illegal or in violation of the Standards by emailing us at [email protected]. When submitting a complaint, please provide:

• A clear description of the content in question
• The reason for the complaint
• Any evidence that supports the claim
• Contact information for follow-up if needed

Upon receiving a complaint, My Spicy Vanilla will:

• Acknowledge receipt of the complaint within 48 hours via email
• Review all submitted information and conduct a preliminary assessment

Every complaint is reviewed by our Compliance Team to determine the validity of the claim and decide on the necessary action. This review will:

• Begin within two business days of the complaint acknowledgment
• Be completed within seven business days, unless further investigation is required
• Involve an examination of the content against our Standards and applicable laws

If the decision made by the Compliance Team does not satisfy the complainant or the accused party, they have the right to appeal. The appeal must be submitted within three business days after the decision has been communicated, detailing the reasons for disagreement. The Appeals Committee will review the appeal, and a final decision will be provided within five business days from the date of appeal submission.

Following the review and any subsequent appeals, outcomes may include:

• No action, if the content is deemed compliant with our Standards and laws
• Removal of the content from the platform
• Temporary or permanent suspension of the content creator's account
• Reporting of the content to legal authorities if it is found to be illegal