Complaints Policy

My Spicy Vanilla is committed to maintaining a safe and respectful community that adheres to both legal guidelines and our community standards. This Complaints Policy outlines the process for users to report content that they believe to be illegal or in violation of our Standards. We ensure that every complaint is addressed swiftly and fairly.

1. Reporting a Complaint

Users can report content they believe to be illegal or in violation of the Standards by emailing us at [email protected]. When submitting a complaint, users are requested to provide:

• A clear description of the content in question.
• The reason for the complaint.
• Any evidence that supports the claim.
• Contact information for follow-up if needed.

2. Acknowledgment of Complaints

Upon receiving a complaint, My Spicy Vanilla will:

• Acknowledge receipt of the complaint within 48 hours via email.
• Review all submitted information and conduct a preliminary assessment.

3. Complaint Review Process

Every complaint received will be reviewed by our Compliance Team to determine the validity of the claim and decide on the necessary action. This review process will:

• Begin within two business days of the complaint acknowledgment.
• Be completed within seven business days, unless further investigation is required.
• Involve an examination of the content against our Standards and applicable laws.

4. Appeals Process

If the decision made by the Compliance Team does not satisfy the complainant or the accused party, they have the right to appeal. The appeal must be submitted within three business days after the decision has been communicated, detailing the reasons for disagreement. The Appeals Committee will review the appeal, and a final decision will be provided within five business days from the date of appeal submission.

5. Outcomes of the Complaint Review

Following the review and any subsequent appeals, outcomes may include, but are not limited to:

• No action, if the content is deemed compliant with our Standards and laws.
• Removal of the content from the platform.
• Temporary or permanent suspension of the content creator’s account.
• Reporting of the content to legal authorities if it is found to be illegal.

6. Confidentiality

Throughout the complaints process, the identity of the complainant will be kept confidential unless disclosure is necessary as part of the review process or required by law.

7. Contact Information

For further information about our Complaints Policy or to follow up on a complaint, please contact our Compliance Department at [email protected].

8. Policy Updates

This policy may be updated periodically to reflect changes in our practices or relevant regulations. Users are encouraged to review it regularly to stay informed about how complaints are handled at My Spicy Vanilla.