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Frequently Asked Questions
FAQ
Here are some of the most common questions we get asked. If you can't find the answer you're looking for, feel free to contact us.
▸ My payment failed. What should I do?
If your payment fails, please follow these steps:
- Verify Card Details: Ensure your card information is entered correctly and your card is authorized for online transactions. We currently accept Visa, MasterCard, Discover, Diners Club, and JCB.
- Verify Billing Details: Make sure your billing details match the information associated with your credit card.
- Disable VPN: Sometimes, VPN services can interfere with the transaction process. We recommend disabling any VPN services during the payment process.
If none of the above steps resolve the issue, click here to try an alternative payment method.
▸ I made a purchase, but didnโt receive my item (premium, audio credits, or access extension). What can I do?
If you completed a purchase with Lemon Squeezy but didnโt receive your item, it might be because the "Finalise Purchase" button wasnโt clicked. You can find this button in the order confirmation email from Lemon Squeezy. Clicking it will complete the process and deliver your purchase (premium access, audio credits, or access extension) to your account.
If youโre having trouble locating the email or still facing issues, please reach out to us, and weโll assist you in resolving the matter manually.
Our email address is [email protected].
▸ How is My Spicy Vanilla different from ChatGPT?
My Spicy Vanilla was designed exclusively for crafting detailed romantic fantasies. Our AI is not just any modelโitโs a fine-tuned engine optimized for generating immersive, fantasy-driven narratives.
With My Spicy Vanilla, users gain control over their storyโs characters, can see their fantasies come to life through realistic illustrations, and enjoy a smooth experience with our straightforward user interface. These specialized capabilities set us apart, offering a superior, customized fantasy creation experience unlike any other.
▸ Why do generations sometimes take so long?
At My Spicy Vanilla, we strive for excellence in every story generation. The process sometimes takes longer because our app not only generates content but also verifies and refines each creation to ensure the highest quality. This meticulous attention to detail ensures that your stories are not just unique but also perfectly tailored to your expectations.
▸ Who can see my story generations?
All of your story generations are private. If you're using My Spicy Vanilla as an anonymous user, your stories are linked to a unique cookie saved in your browser. This means that once you clear your browser data, you will no longer be able to access those stories.
If you prefer to keep your stories saved, you can create an account with My Spicy Vanilla. This way, all of your generated content will be stored securely in your profile, ensuring that only you have access to it. Your fantasies will remain completely private and secure, visible only to you.
▸ What types of content are prohibited on My Spicy Vanilla?
We are committed to maintaining a safe and respectful platform. As such, the following content is strictly prohibited:
- Content involving characters who are minors (under 18 years old).
- Content that promotes or suggests incest.
- Any forms of non-consensual sexual acts, including portrayals of slavery or rape.
- Content that promotes self-harm.
- Content that involves or sexualizes non-human entities.
- Content that promotes discrimination, hate, or violence toward individuals or groups.
- Content that involves necrophilia (sexual attraction or activity involving corpses)
- Content that involves coprophilia (sexual arousal related to feces)
- Any actions that are unlawful, either under your local jurisdiction or EU law
- Representations of celebrities in any context.
- Mentions or depictions of copyrighted characters from any medium, including but not limited to film, television, books, and video games, without explicit authorization.
If you notice any content that violates these guidelines, please report it to us immediately. We take these matters seriously and will take appropriate action to address any violations.
Our email address is [email protected].
▸ Can I write fanfiction with My Spicy Vanilla?
Yes, you can write fan fiction with My Spicy Vanilla, but there are important guidelines to follow. You are free to write fan fiction for materials that are in the public domain, as these are not covered by copyright law.
However, if you want to use copyrighted characters, you will need explicit authorization from the company that owns the rights to those characters. This is typically the publishing or production company. In the United States, you can find out who holds these rights through the U.S. Copyright Office database, and other countries have equivalent offices for this information.
▸ Who owns the stories I create?
Whether you are a free or premium member, all the content you produce is entirely yours. You have full ownership and control over your stories.
My Spicy Vanilla reserves the right to use the stories you create to improve its AI models, but this will be done anonymously and solely for the purpose of enhancing our service.
Only stories created with our premium plans (day pass, monthly, quarterly, or annual subscriptions) include commercial rights, allowing you the freedom to publish, share, or monetize them as you wish.
If you have any further questions about ownership and usage rights, feel free to reach out to our support team.
Our email address is [email protected].
▸ Generated images appear blurry. Why is this happening?
Our AI image moderation model automatically scans generated images for content that may violate our Acceptable Use Policy, including CSAM, violence, and self-harm. When an image is flagged, it may appear blurry to ensure it complies with these guidelines.
If your image appears blurry, you can regenerate it with a different prompt. Just make sure that the prompt follows our safety guidelines for appropriate content.
▸ Is my data and privacy secure with My Spicy Vanilla?
We prioritize your privacy and the security of your data. All interactions with My Spicy Vanilla are encrypted, and your personal information is never shared with third parties.
Regular security audits are a key part of our routine, allowing us to identify and address potential vulnerabilities.
Your fantasies stay private, just as they should.
▸ Does my subscription cover usage on multiple devices?
Yes, your subscription to My Spicy Vanilla covers unlimited devices. Once subscribed, you can enjoy our services on any device, anywhere, without needing to purchase additional licenses.
▸ How do I cancel my subscription?
You can cancel your subscription at any time by logging into your account and navigating to My Profile -> Manage Account -> My Subscriptions. There, you will see a list of your subscriptions and can cancel the one you wish to terminate. Your subscription will remain active until the end of the current billing cycle.
▸ Can I get a refund for my subscription?
Yes, we offer refunds to users who have made fewer than three generations after purchasing premium. If you find that My Spicy Vanilla does not meet your expectations and you have used the service minimally, simply contact us within the first 30 days of your subscription. Weโll process your refund promptly to ensure your satisfaction.
Please note that refunds for renewals and access extensions are not possible.
To initiate the refund process, please reach out to our support team with your account details.
Our email address is [email protected].
▸ What happens if my payment for the renewal fails?
If your payment does not go through for any reason, your account will lose premium access. Hereโs what that means for you:
- Access to Existing Content: You will still have access to all your generations, created locations, and characters. All your existing content remains private and secure.
- Feature Limitations: You wonโt be able to create new locations or characters. Additionally, when generating stories, you will be limited to selecting no more than two options.
- Story Generation: You will be able to generate only one story per day until the payment issue is resolved.
All your existing data will remain intact, and you can regain full premium access by updating your payment information at any time. If you have any further questions or need assistance with updating your payment details, please feel free to reach out to our support team.
▸ Is this website for roleplaying?
Yes, My Spicy Vanilla specializes in providing roleplay scenarios designed specifically for couples. Our services are tailored to enhance the experience between partners and are not intended for solo roleplays.
▸ Can I delete my data from My Spicy Vanilla?
Yes, you can delete your account at any time from the "Manage Account" page. Your account can be restored within 24 hours of deletion. After this period, your account and all associated data will be permanently removed from our database.
▸ Can I request a feature?
Absolutely! We love hearing from our users and welcome your suggestions for new features. If there's something you'd like to see added to My Spicy Vanilla, please reach out to us via email with your ideas. We're committed to improving and evolving our platform to better meet your needs and enhance your experience. Your input is invaluable in helping us shape the future of My Spicy Vanilla.
Our email address is [email protected].